Guests expect instant answers. AI Guest Messaging keeps a single thread with each guest across every channel, so nothing gets lost between shifts.
AI Guest Messaging
Every guest question answered before they ask twice.
A messaging agent that handles the whole stay — pre-arrival, check-in, in-stay requests and post-stay follow-up.
- SMS
- Web chat
Pre-arrival journey
Sends directions, check-in instructions, ID and card collection links, and arrival-time questions automatically.
In-stay requests
Takes requests like extra towels or a late checkout and routes them to the right team with a ticket.
Service recovery
Detects frustration, apologises, offers your approved remedies and escalates by your time-based rules.
Review capture
Asks happy guests for a review at checkout and routes unhappy ones to a manager first.
Works well with
AI Reservations
A voice and chat agent that answers every reservation call, checks live availability and books the stay — day or night.
Learn more →AI Operations
Agents for housekeeping coordination, maintenance tickets, billing follow-ups and daily reporting.
Learn more →AI Group Sales
An email agent that qualifies group, event and wedding-block inquiries, drafts proposals and follows up until they close.
Learn more →Ready to answer every guest, every time?
See CVOX on your own property in a 30-minute demo.